contact us at your convenience and we’ll be happy to get in touch with you.

How is my order packaged?

All orders are packaged with a vacuum seal bag and then wrapped inside a black heat wrap bag for further protection. There is no indication from the package what the contents are. Orders are shipped in boxes or poly tear-proof mailer bags depending on order size.

How long will delivery take?

Usually, 1-3 business days for major cities and a few extra days if you live in a remote area. 

What happens if I don’t receive my package?

If you do not get your package two days after the expected arrival date, contact us

When will my order be shipped?

Orders with payment received before 2 PM PST should ship SAME BUSINESS DAY. If your order is received after 2 PM PST it will ship the following business day.

Orders received on Saturday & Sunday will ship on Monday.

How do I track my Order?

When your order completes (and ships) you will receive a tracking number in the order confirmation email. Please use that link to track your order.

Note: Tracking numbers can take up to 24 hours to work, if we ship a parcel in the afternoon it might not reach a sorting facility until the following morning and be scanned into their system, etc.